Refund Policy

Every new account gets a 7-day free trial with full automated lending, so you can decide before paying. For this reason, paid plans are generally non-refundable once paid.

• If a problem in RIVO's own system stops your automated lending for more than 24 hours in a row, we add service days equal to the days stopped (partial days count as a full day).
• Bitfinex outages, an invalid or under-permissioned API key, or pausing lending yourself are not covered.

• Duplicate payments or payments above the invoice amount: we refund the excess.
• If we end the Service (not because you breached the terms): a refund in proportion to the remaining days.
• Where refunds are required by mandatory law.

• Refunds are sent in USDT (TRC20) to the wallet address you specify; we pay the network fee.
• Contact us within 30 days of payment via Telegram @RIVO_Pro or email [email protected] with your account email and the on-chain transaction ID.
• We process confirmed refunds within 7 business days.

RIVO never charges automatically or renews automatically. We remind you on the website before expiry; if you do not renew, the service simply stops with no charge.