RIVO
Privacy Policy
Last updated: 2026-10-27
This policy explains what data RIVO Labs (the RIVO operating team) collects when running RIVO PRO, how it is used and protected, and your rights. We handle personal data under the Personal Data Protection Act of the Republic of China (Taiwan).
1. Data we collect
- Email, name and password (stored only as an encrypted hash): to create your account, log in and contact you.
- Bitfinex API key (stored encrypted): to run automated lending for you.
- Wallet balances, offers and interest records read from Bitfinex: to show your assets and returns and to plan lending.
- Payment records (amount, time, on-chain transaction ID, paying wallet address): to confirm payments, activate plans and reconcile.
- Referral relationships, referral rewards and payout addresses: to calculate and pay referral rewards.
- Telegram account (only if you link it): to send notifications.
- Login times, IP, browser details and error logs: for account security and troubleshooting.
- We do not collect ID documents, bank accounts or credit card details.
2. What we never do
- We never sell or rent your personal data.
- We never use your API key for anything other than lending, and cannot withdraw (provided you did not enable withdrawal permission).
3. Sharing
- We share data only where necessary with: Bitfinex (to lend via your API key), Telegram (to send notifications), email providers (to send notification emails), and hosting and backup providers (to store data).
- We disclose data to courts, prosecutors or other authorities when required by law.
- The person who referred you only sees a masked email (for example ab***@gmail.com) and reward amounts, never your assets or lending data.
4. Public performance
The homepage "Public performance" uses only the operator's own lending account data and never shows any customer data.
5. Retention and security
- API keys and passwords are stored encrypted, and the master key is kept separately from the database.
- Data is kept until you delete your account; payment records are kept for 5 years under tax and accounting rules.
- If a data breach occurs, we will notify affected users as soon as possible.
6. Cookies
We use only necessary cookies or browser storage, such as keeping you logged in and remembering your language and referral link. We do not use advertising trackers.
7. Your rights
- You may access, view, copy and correct your data, or ask us to stop using it or delete your account.
- Contact us via Telegram @RIVO_Pro or email [email protected]; we will reply within 15 days.
8. Changes to this policy
When this policy changes, we post it on the website and update the version date.
Questions? Contact RIVO support @RIVO_Pro · [email protected]